Shipping policy

LUMANTÈA SHIPPING POLICY

Last Updated: January 12th

LUMANTÈA is dedicated to delivering your products efficiently and securely. This Shipping Policy outlines our shipping procedures, timeframes, and costs.

1. GENERAL SHIPPING INFORMATION

1.1. We offer shipping to select locations. If your region is not listed at checkout, please contact us for assistance. 1.2. Orders are processed within 1-3 business days (excluding weekends and public holidays). 1.3. Tracking information will be provided via email once your order has shipped. 1.4. We are not responsible for shipping delays caused by external factors such as weather, customs clearance, or courier disruptions.

2. SHIPPING TIMEFRAMES

2.1. Standard Shipping:

  • Estimated delivery time: 3-7 business days within Ireland and 5-14 business days for international orders.

2.2. Express Shipping (if available):

  • Estimated delivery time: 1-3 business days within Ireland and 3-7 business days for international orders.

2.3. Custom Furniture Shipping:

  • Custom-made furniture requires 2-3 weeks to arrive from the factory before being dispatched.
  • Once dispatched, delivery may take an additional 5-10 business days depending on location.

3. SHIPPING COSTS

3.1. Shipping fees are calculated at checkout based on your location and selected shipping method. 3.2. Free shipping may be available for orders exceeding a certain amount (if applicable). 3.3. Any applicable duties, taxes, or customs fees for international shipments are the responsibility of the customer.

4. ORDER TRACKING

4.1. Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. 4.2. If you do not receive tracking information within 3 business days of placing your order, please contact us at info@lumantea.ie.

5. LOST, DAMAGED, OR DELAYED SHIPMENTS

5.1. If your package is delayed beyond the estimated delivery window, please check the tracking status and contact the courier. 5.2. If a shipment is lost or significantly delayed, contact us at info@lumantea.ie, and we will assist in resolving the issue. 5.3. If an item arrives damaged, report it within 48 hours of delivery with photographic evidence for a replacement or refund.

6. INCORRECT SHIPPING ADDRESS

6.1. Customers are responsible for providing accurate shipping details at checkout. 6.2. If an incorrect address is provided, we are not liable for lost or undeliverable shipments. 6.3. If an order is returned due to an incorrect address, the customer must cover reshipping costs.

7. INTERNATIONAL SHIPPING

7.1. We offer international shipping to select countries. 7.2. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. 7.3. Customs clearance may cause delays beyond our estimated delivery timeframes.

8. CONTACT INFORMATION

For any shipping-related inquiries, please contact us:

By placing an order with LUMANTÈA, you agree to this Shipping Policy.