Refund policy

LUMANTÈA RETURN AND REFUND POLICY

Last Updated: January 12th

We aim to ensure customer satisfaction with all our products and services. This Return and Refund Policy outlines the conditions under which customers may return products and request refunds.

1. RETURNS POLICY

1.1. Eligibility for Returns:

  • Products must be returned within 14 days of delivery.
  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • Custom-made or personalised items cannot be returned unless they are defective or incorrect.

1.2. Return Process:

  • To initiate a return, contact our support team at info@lumantea.ie with your order details and reason for return.
  • Once approved, we will provide instructions on how to return your product.
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • Returns should be sent to the address provided in our return approval email.

1.3. Non-Returnable Items:

  • Used bedding or opened hygiene-sensitive items.
  • Custom or personalised items.
  • Sale or clearance items (unless faulty).

2. REFUND POLICY

2.1. Refund Processing:

  • Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

2.2. Partial Refunds:

  • If an item is not returned in its original condition, only a partial refund may be issued at our discretion.
  • If a return is requested beyond the 14-day return period, we may grant a partial refund as store credit.

2.3. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at info@lumantea.ie with photographic evidence.
  • We will arrange for a replacement or issue a full refund, including return shipping costs, if applicable.

3. ORDER CANCELLATIONS

3.1. Before Shipment:

  • Orders may be cancelled before shipment for a full refund.
  • To cancel, contact us at info@lumantea.ie as soon as possible.

3.2. After Shipment:

  • If an order has already shipped, it must be returned under our standard return policy.
  • Shipping costs for returns due to a change of mind are the responsibility of the customer.

4. LATE OR MISSING REFUNDS

4.1. If you have not received your refund after 10 business days, please check with your bank or payment provider. 4.2. If you still have not received your refund, contact us at info@lumantea.ie.

5. CONTACT INFORMATION

For return and refund inquiries, please contact us:

By making a purchase on our website, you agree to this Return and Refund Policy.